Terms of Service
Last updated: 30 June 2026
1. Service Scope
Timely Help connects clients with licensed mental health practitioners. The platform supports booking, secure messaging, clinical tools, prescriptions where legally permitted, and video sessions.
2. Not Emergency Care
Timely Help is not an emergency or crisis-response service. If you are at immediate risk, contact local emergency services or a crisis hotline right away.
3. User Responsibilities
You must provide accurate account information, keep your login details secure, attend scheduled sessions on time, and use the platform lawfully and respectfully.
4. Practitioner Responsibilities
Practitioners are responsible for maintaining valid professional registration, complying with applicable clinical duties, and using client information only for authorized care.
5. Payments and Cancellations
Session fees and appointment details are shown before booking. Payments are processed by approved third-party payment providers; Timely Help does not store full card details. Cancellation, rescheduling, and refund eligibility are governed by our Refund & Cancellation Policy at /refund-policy.
6. Privacy
Personal and health data is handled according to our Privacy Policy. By using the platform, you agree to that data handling where required to provide the service.
7. Contact
For questions about these terms, contact support@timelyhelp.com.