Refund & Cancellation Policy

Last updated: 14 July 2026

This policy explains how cancellations, rescheduling, and refunds work for appointment-based services booked through Timely Help.

1. Service-Based Bookings

Timely Help provides appointment-booking and telehealth platform services. A booking is for a scheduled consultation with a practitioner; we do not sell or ship physical goods, so product returns and delivery periods do not apply.
The session fee, practitioner, appointment format, date, and time are shown before you confirm a booking.

You may cancel an upcoming appointment from your Sessions area or by contacting support.
Cancellations made at least 24 hours before the scheduled start time are eligible for a full refund of the session fee, unless a different policy was clearly disclosed before booking.
Cancellations made less than 24 hours before the scheduled start time may incur a late-cancellation fee of up to 50% of the session fee. Any remaining eligible balance will be refunded.
Missed appointments or late arrivals may be treated as a late cancellation and may not be refundable.

You may request to reschedule an appointment at least 24 hours before its scheduled start time, subject to the practitioner’s availability.
A rescheduled session normally keeps the original payment. If a practitioner cancels or no suitable replacement time is available, you may request a refund.

Refunds may be requested for eligible timely cancellations, duplicate payments, a cancelled appointment where no replacement is accepted, or a verified technical error that prevented the booked service from being delivered.
If a practitioner cancels an appointment, you may choose a replacement appointment or a full refund of the affected session fee.
Refund requests are reviewed individually where the circumstances are not covered above. This policy does not limit any rights you may have under applicable law.

Approved refunds are issued to the original payment method whenever possible. We aim to submit approved refunds within 5 business days.
Your bank, card issuer, or payment provider may take additional time to show the refund in your account. Payment processing fees are handled in accordance with the payment provider’s rules and any applicable law.

For a cancellation, reschedule, or refund request, use your Sessions area or contact support@timelyhelp.com. Include the booking email, appointment date and time, and a brief description of the request. Do not send card details by email.