Timely Help is a mental health platform connecting clients with licensed psychologists, psychiatrists, and counsellors. We act as the data controller for the personal data described in this policy.
2. Data We Collect
Account data: name, email, phone, province, language preferences, and role.
Health data (PHI): session notes, secure messages, mood entries, goals, and prescriptions. These fields are encrypted at rest.
Verification documents: NIC and professional registration certificates (practitioners).
Usage and security data: audit logs of sensitive actions, login attempts, and device push tokens.
3. How We Use Your Data
To provide and operate the service: booking sessions, secure messaging, prescriptions, and clinical tools.
To support safe care: practitioners can review client-provided information during sessions and clinical workflows.
To secure the platform: authentication, two-factor verification, and fraud/abuse prevention.
We do not sell your personal data.
4. Legal Basis & Consent
We process health data to deliver care you have requested and with your consent. You can manage notification and consent preferences at any time from your account settings.
5. Data Retention
We retain your data for as long as your account is active. Clinical records may be retained longer where required by law or professional obligation.
When you delete your account, we anonymize your personal data immediately and permanently purge remaining records after a 30-day recovery window.
6. Your Rights
Access & portability: download a copy of all your data from Settings, or via GET /users/me/data-export.
Erasure: delete your account from Settings; this anonymizes your PII and schedules permanent deletion.
Rectification: update your profile information at any time.
Consent control: adjust email and push preferences in privacy settings.
7. Security
Health data is encrypted at rest (AES-256-GCM) and in transit (TLS). Access is restricted by role, all sensitive actions are audit-logged, and two-factor authentication is required for practitioners and administrators.
8. Contact
For privacy questions or to exercise your rights, contact support@timelyhelp.com.